PRICES AND TAXES

Ideali saves on showroom rent, retail staff and warehousing costs, and source and deliver directly from manufacturers and distributors in Europe and the US. With this operating model, you save 30-40% off the great brands and products.

For Hong Kong, all products are FREE of any taxes and duties. For Singapore, sales are subject to import GST. For mainland China, imports are subject to 17% VAT. For most brands and products that we carry, there are no other tariffs.

PRODUCTS

Ideali only sells brand new products pre-packaged by the manufacturer. We do not deal with grade B, refurbished products, or any products that are not brand-new. All products also come with serial numbers or manufacturer-issued documentation where the authenticity is verifiable.

For most of Asia, voltage is at 220v -240v, which is compatible with products shipped from Europe. For Hong Kong and Singapore, the plugs are identical as we source most appliances from the UK. 

ORDER PLACEMENT AND PAYMENTS

Shop around your area then send us a shortlist of your desired products. Even if you cannot find them listed on the website, if they are European brands we can likely provide a quotation. 

There is no minimum order. Having said that, the more you buy, the lower the shipping cost per item.

DELIVERY, PRODUCTION, INSTALLATION

For many appliances, lighting and bathroom/kitchen fixtures, air shipment takes 2-3 weeks. If you order early, you can also choose sea shipment, which takes 8-10 weeks. 

For made-to-order items, which include most furniture and specialty products (e.g. less common product model, materials and finishing), order lead time is 2-3 months, plus shipping lead time time.

In addition, factories in Europe are on holidays much of August and year-end, so 1 more month will be needed if the production coincides with August and Christmas (December).

In your shopping cart, you will see an estimate of shipping costs. The more items you buy, the lower the shipping cost per item.

We also offer free shipping promotions. Please see the T&Cs for more details.

Yes, we offer professional installation for appliances, furniture and bathroom / kitchen fixtures for an additional charge in Hong Kong.

WARRANTY AND REFUNDS

For appliances, customers in Hong Kong and Singapore can choose to purchase the products with 3-year full warranty, which is a more extended coverage than most local dealers. Our technicians will conduct repairs and replace parts as appropriate, and all labor, parts and transportation costs are covered. Please refer to Warranty and Repair Page for details.

Our service engineers in Hong Kong and Singapore can continue to service your appliances after the warranty period for a modest fee.

Unfortunately, we are unable to accept refunds or exchanges.