GENUINE CARE FOR YOUR APPLIANCES
Your purchases deserve only the most authentic and trustworthy protection and care. At Ideali, we provide on-site warranty and repair services that meet the highest quality standards for your peace of mind.
Our on-site warranty and repair services are conducted by the same highly experienced service engineers deployed by Miele, Siemens and other distributors. You can trust in quality services that’s just like ordering from the distributors themselves.
Our service engineers conduct majority of the repairs on-site, while more complex repairs will be done at our repair center.Replacement Parts
Our original manufacturer replacement parts are ordered directly from manufacturers from Germany, Italy, and the United States, and airlifted to Asia. You can even save on hefty price markups from local distributors who provide the same replacements parts.
We currently offer our warranty and repair services in Hong Kong and Singapore. Meanwhile, Mainland China, Macau, and Malaysia customers can enjoy the same coverage, only with additional charges for shipping the appliances to and from Hong Kong and Singapore. 3-YEAR WARRANTY
We have the utmost confidence in the durability and premium quality of our appliances, but we still provide a 3-year warranty to give you complete peace of mind.
In the event that you need repair services, our highly experienced service engineers from each brand will provide you with quick, reliable, and useful assistance.
Our warranty covers the complete costs of repair, including:
- Replacement Parts
- Appliance Transportation (if needed)
Please refer to our Warranty Terms of Service for more details.
LIFETIME REPAIR SUPPORT
Regardless of the warranty coverage that you choose to purchase, the rapid and reliable services of our service engineers in Hong Kong and Singapore will always be available for a modest fee. For on-site repairs, the on-site inspection fee is HKD $650, plus the labor costs and replacement part costs from manufacturers. INSTALLATION
Optionally, we also offer quality installation services, conducted by our highly experience service engineers.
Upon request, our engineers will:
- Set up and commission the appliances
- Assemble and install the appliances
- Conduct connection and functional testing
Costs and fees will be quoted depending on the specific design and setup of your premises where the appliances will be installed.